When communicating online, remember the communication skills you have already learned.
62% of communication is nonverbal.
Yes, more of what we communicate is said through body language than words. With online forms of communication, the person receiving your message only has your written words, so it is very important to choose your words wisely.
Things to Remember when Communicating Online
When communicating online, you might want to say things that you would not ordinarily say if you were face-to-face. Remember—what you say online might be around for a long time and might be seen by many people, some of whom you don’t know.
The non-verbal expression (e.g. body language and tone of voice) is lost even when adding text that conveys emotion such as 🙂 and 😉
Remember to STOP and Think before you send a message, especially when you are upset.
Tips for Texting: Dos & Don’ts
Texting Dos:
Do text positive messages: A short text like “What’s up?” or “Hope you’re having a great day” can make someone’s day. Most texters say they’d rather receive a “Thinking of you” message than any other kind.
Do text long-distance: Texting can create a surprising sense of connection because it’s so immediate. It is a great way to let your parents know what you are doing.
Do respond ASAP: Most people are never far from their cell phone, so if you don’t reply within an hour or so, the other person will assume they are being ignored. If you don’t have time to answer, reply with something like “Can’t talk right now. Will hit you up soon”.
Texting Don’ts:
Don’t guess: If a message is not clear, wait until you are face to face with the sender to ask what they were talking about.
Don’t over-abbreviate: You want to be brief in a text message, but stick with terms and symbols that most people know and use.
Don’t text angry: Sure, you can express general frustration with “Grr…” or an “Ugh”, but pick up the phone to hash things out. Remember STARRS.
Don’t be rude or break bad news: Breaking up via text is quick but not sensitive or understanding of how the other person may feel.