Being able to communicate is one of a caregiver’s most important tools. When you communicate in ways that are clear, assertive and constructive, you will be heard and get the help and support you need. The box below shows basic guidelines for good communication.
Guidelines for Effective Communication
Use “I” messages rather than “you” messages.
- Saying “I feel angry” rather than “You made me angry” enables you to express your feelings without blaming others or causing them to become defensive.
Respect the rights and feelings of others.
- Do not say something that will violate another person’s rights or intentionally hurt the person’s feelings. Recognize that the other person has the right to express feelings.
Be clear and specific.
- Speak directly to the person. When you speak directly about what you need or feel, you are taking the risk that the other person might disagree or say no to your request, but that action also shows respect for the other person’s opinion. When both parties speak directly, the chances of reaching understanding are greater.
Be a good listener.
- Listening is the most important aspect of communication. It shows that you care about what the other person has to say and increases the chances that the other person will listen to you when you talk.